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Returns / Exchanges – LINX Watch

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Returns / Exchanges

All products must meet conditions outlined in our Warranty to process a return.

Returns:

We care that you're happy with your purchase to the fullest extent possible. If for some reason you receive your watch and you don’t love it, you can initiate a return. As long as the product is unused and undamaged, it may be returned for a full refund within 30 days of receiving the watch. Your return won't be accepted if your watch or straps exhibit wear. Here are the steps for returning:

 

  1. Visit our returns portal and start the process with your Email Address and Order Number. You can find your Order Number in the order confirmation email that you received when you ordered your watch.
  2. Select the item or items that you are returning.
  3. Select whether you’d like a refund or to receive store credit (if you are seeking an exchange, read the “Exchanges” section below).
  4. Choose the reason why you are returning. 
  5. Select your shipping method. If you select “Ship myself at a carrier of my choice”, we will not reimburse you for the cost of the return label. If you select “Pay for printable shipping label” we will reimburse the exact dollar amount that you paid for your label.
  6. For us to be able to process the reimbursement, please provide your PayPal or Venmo information in the “Additional Comments” section where you selected the reason for the return. 
  7. Pack watch (preferably in a padded envelope). Place note in envelope stating “Return for refund. Item unused”.

 

Exchanges:

If you mistakenly ordered the wrong product(s) or are interested in exchanging your unused item(s) for another you absolutely can! The item(s) initially ordered must be in unused/unworn condition.

  1. Visit our returns portal and start the process with your Email Address and Order Number. You can find your Order Number in the order confirmation email that you received when you ordered your watch.
  2. Select the item or items that you are exchanging.
  3. Select “Exchange”
  4. Choose the reason why you are exchanging.
  5. Select your exchange item. If the item is more expensive than your existing purchase, you will be charged the difference.
  6. Select your shipping method. If you select “Ship myself at a carrier of my choice”, we will not reimburse you for the cost of the return label. If you select “Pay for printable shipping label” we will reimburse the exact dollar amount that you paid for your label.
  7. For us to be able to process the reimbursement, please provide your PayPal or Venmo information in the “Additional Comments” section where you selected the reason for the return.
  8. Pack watch (preferably in a padded envelope). Place note in envelope stating “Return for refund. Item unused”.

 

Warranty:   

By processing a return, you are attesting that the returned product is in a condition approved by our Warranty. 

If upon receiving the returned product we determine that it is in worn/used condition, we will not process your refund/exchange/credit and will ship your product back. You will be responsible for the cost of shipping if we send the watch back.

  

If the watch you received is having any issues, we'd be glad to help. Please reach out to help@linxwatchco.com or visit our Warranty for more information.